Return & Refund Policy

Effective Date: 4 May, 2026

Thank you for shopping at Sunrise Grand Mall shop. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging
  • Return request must be made within [7] days of delivery
  • Proof of purchase (order number or receipt) is required

Non-returnable items:

  • Customized or made-to-order furniture
  • Items damaged due to misuse or improper handling

2. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos of the issue
  • We will arrange a replacement or refund at no extra cost

3. Return Process

To initiate a return:

  1. Contact us at Whatsapp: +923246851369
  2. Provide your order details and reason for return
  3. Our team will guide you through the return process

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you
  • Approved refunds will be processed within [2–10] business days
  • Refunds will be issued via:
    • Original payment method, or
    • Bank transfer / store credit (depending on payment type)

5. Return Shipping

  • Customers may be responsible for return shipping charges unless the item is defective or incorrect
  • Original delivery charges are non-refundable

6. Order Cancellation

  • Orders can be canceled within [12–24 hours] of placing the order
  • Once the order is processed or shipped, cancellation may not be possible

7. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: stylemavengoods@gmail.com
Phone/WhatsApp: + 923246851369

By placing an order with us, you agree to this Return & Refund Policy.